Avanza is a multinational Spanish company, which is specialized in offering outsourcing services with a high level of quality, processes and management. The company offers its services through three different categories of businesses: Avanza Outosourcing, Unitono Contact Center, Instituto Avanza and Avanza Servicios socio-sanitários. Avanza joins people, processes and technologies for offering the best results to its clients.

In 2008 Avanza acquired Unitono, a benchmarking company in the contact center market. The company has more than 5000 employees, which are managed by specialized teams in offering great efficiency telephone customer services. Unitono has more than 23.000 square meters in sites spread around the world and uses state of the art technology in its operations.

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Indigo Simplifier

Our team of engineers created this powerful solution, which is capable of transforming dozens of processes in ONE CLICK.

Indigo Dealer

This is a valuable solution for contact center operations because it brings information regarding the customer even before he/she is on the line.

Indigo Performer

The solution was created in order to manage the resources allocation versus its demand in a simple, automated and fast way.

Indigo Analyzer

It monitors employee’s computers and acts fast in order to solve the problem. It raises rentability, productivity and services quality.

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